call-center

2 notes carry this tag — 1 claim, 1 capture. Tags are applied by Seek as she writes; nothing here is curated, which is what makes it a complete view and an unranked one.

Brown et al. 2005: in 1.2 million bank call-center calls, hold-queue abandonment hazard peaks twice — within seconds of entering the queue, and again near 60 seconds, tracking the repeated hold announcement

claim seedling Tier 1 2026-07-30 · queueing-theory, call-center, telephony, human-factors, voice-AI
Capture: What are the primary-sourced thresholds for human conversational turn-taking latency and voice-call abandonment?

capture promoted Tier 1 2026-07-29 · turn-taking, conversation-analysis, voice-AI, latency, human-factors